RETURN POLICY

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ONLINE RETURNS

We pride ourselves on the quality of our products and ensuring that you are happy with your purchase.  All products are checked for quality prior to posting. Should a product be faulty, Our Company would be happy to send a replace or exchange it. We don’t accept returns if it is simply a change of mind.

To initiate a return request or notify us of a product issue please fill out our return request form.

Please note:

• All sale items are a final sale. 
• Approved returns are eligible for a store credit, as we do not issue refunds.

Quick Reference Guide for Returns:

1. Please contact us in regards to a return or exchange as early as possible, and no later than 14 days after delivery.
2. Sale items (discounted or promotional*), or items that have been used, soiled, washed or damaged are a final sale. 
3. A Return Approval form is required prior to returning your items.
4. Items being returned must be in original condition with any original product tags or packaging still intact.
5. Packing, shipping and applicable costs for returning items are the responsibility of the customer.
6. International / US Returns – Orders shipped to the US or internationally are not eligible for returns.
7. Returned items will be inspected upon receipt. Once we have verified items are eligible for return we will process a store-credit or exchange. 

*discounted items are items marked down on our website 
*promotional items are any items marked down using a discount or promo code

RETURN POLICY

CONDITIONS, REQUIREMENTS & PROCESS (WHAT TO EXPECT)

• Our policy lasts 14 days from receipt of goods. If 14 days have passed since the delivery of your order, unfortunately we can’t offer you a credit or exchange. 
•  A credit or exchange will be processed upon our receipt and inspection of returned items. We do not offer refunds for returned items.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The item(s) must be unused/unworn and have the original tags still attached and in it’s original packaging. 
• The original receipt (or order confirmation) must be provided for all item(s) you would like to return.
• All returns require a Return Authorization Number, which will be issued by our customer service team.
• Once your item(s) is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your credit or exchange.

NON-RETURNABLE + NON-REFUNDABLE ITEMS

• Sale, discounted, and/or clearance items do not qualify for return and are a final sale. Personal hygiene items such as bedding and duvets and other items that have been laundered/used/soiled are also considered a final sale.
• Regular priced items may be returned upon approval for store credit or exchange. Exchange orders are subject to our standard shipping rates.
• For hygienic reasons, Our Company does not accept returns containing items that have been used, soiled or laundered.
• Items that are not in new and usable condition are considered a final sale. Items must be returned with original tags attached and/or in the packaging they arrived in, ie. paper or cotton ribbon wraps and bedding boxes. It is the customer’s responsibility to pack items appropriately.
• Items damaged during transit due to improper packaging will be considered a final sale.
• These policy is in place for our customers’ protection and peace of mind as the trust and confidence of our customer’s is one of the cornerstones of our business. Adhering to the highest standards of hygiene is imperative to our commitment of ensuring that every order arrives in pristine, usable condition.